Shipping policy

At Ethnic Ada (www.ethnicada.com), we are committed to delivering your ethnic wear safely, swiftly, and reliably — whether you are in India or anywhere across the globe. Please read our shipping policy carefully before placing your order.

 

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation (or after COD order verification for Cash on Delivery orders). Orders placed on Sundays or public holidays will be processed the next working day.

•       Processing time may extend to 3–5 business days during sale periods, festive seasons, or high-demand times.

•       You will receive an email/SMS confirmation once your order has been dispatched.

 

2. Domestic Delivery (India)

•       Standard Delivery: 4–7 business days after dispatch.

•       Express Delivery: 2–3 business days (where available, subject to pincode serviceability).

•       Remote areas or Northeast India may require an additional 2–4 business days.

📌 Business days exclude Sundays and national public holidays.

 

3. International Shipping

•       We ship worldwide to most countries.

•       Standard International Delivery: 10–20 business days after dispatch, depending on destination country.

•       Express International Delivery may be available at an additional charge.

•       Customers are responsible for any customs duties, import taxes, or local handling charges applicable in their country.

•       Ethnic Ada is not liable for delays caused by customs clearance processes.

 

4. Shipping Charges

•       India – Free shipping on orders above ₹999. Orders below ₹999 attract a flat shipping fee of ₹60–₹80.

•       International – Shipping charges are calculated at checkout based on destination, weight, and dimensions of the package.

•       Cash on Delivery (COD) orders may attract an additional handling charge of ₹40–₹60.

 

5. Cash on Delivery (COD) Terms

•       COD is available on select PIN codes across India only.

•       COD availability will be shown at checkout for your delivery address.

•       Please have the exact order amount ready at the time of delivery.

•       Refusing a COD delivery without prior cancellation may restrict COD access for future orders.

•       COD orders are not available for international shipping.

 

6. Order Tracking

•       Once dispatched, you will receive a tracking number via email and/or SMS.

•       You can track your order directly on our website or on the courier partner's website.

•       If tracking information is not updated for 48 hours after dispatch, please contact our support team.

 

7. Delays & Exceptions

While we make every effort to ensure timely delivery, Ethnic Ada is not responsible for delays caused by:

•       Natural disasters, floods, or other force majeure events.

•       Strikes, lockdowns, or government-imposed restrictions.

•       Incorrect/incomplete delivery address provided by the customer.

•       Customs delays for international orders.

In case of a delivery issue, please contact us at admin@ethnicada.com within 10 days of the expected delivery date.