Return & Exchange Policy

We want you to love what you order. If for any reason you are not completely satisfied, Ethnic Ada offers a transparent and easy return and exchange process.

 

1.1 Return Window

You may initiate a return request within 7 days of the date of delivery. Return requests raised after 7 days will not be accepted.

 

1.2 Eligible Conditions for Return

To be eligible for a return, the following conditions must be met:

•       The item must be unused, unwashed, and unaltered.

•       The product must be returned in its original packaging with all tags intact.

•       The item must not have been damaged by the customer.

•       A valid reason must be provided (e.g., wrong item received, damaged in transit, significant colour variation).

📌 We recommend taking an unboxing video at the time of delivery, as this may be required in case of damage or wrong item complaints.

 

1.3 Non-Returnable Items

The following items are NOT eligible for return or exchange:

•       Unstitched fabrics that have been cut or altered by the customer.

•       Dupatta sets or items that show signs of use, washing, or stitching.

•       Sale or clearance items marked as 'Final Sale.'

•       Items returned without original tags or packaging.

•       Products purchased during special promotional offers (unless defective).

•       International orders (exchange only, subject to approval).

 

1.4 Exchange Process

We offer easy exchanges for size or colour (subject to availability).

•       Step 1: Email us at admin@ethnicada.com with your Order ID, reason for exchange, and photos of the item.

•       Step 2: Our team will review and confirm the exchange request within 2–3 business days.

•       Step 3: Ship the item back to us (customer bears return shipping cost unless item is defective or wrong).

•       Step 4: Upon receipt and quality check, the exchanged item will be dispatched within 3–5 business days.

📌 Exchanges are subject to stock availability. If the desired item is unavailable, a store credit will be issued.

2. Refund Policy

Ethnic Ada is committed to a fair and transparent refund process. All refunds are subject to our Return Policy conditions being met.

 

2.1 Refund Eligibility

Refunds are processed in the following scenarios:

•       The item received is defective, damaged during shipping, or significantly different from what was ordered.

•       The order was cancelled before dispatch.

•       Duplicate payment was made by mistake.

•       Delivery was attempted but could not be completed and item was returned to origin (RTO).

 

2.2 Refund Timeline

•       Prepaid Orders (UPI / Cards / Net Banking): Refund will be credited to the original payment source within 5–10 business days after return is received and approved.

•       Wallet / Store Credit Refunds: Credited within 24–48 hours of approval.

•       Bank Transfer: May take up to 7–10 working days depending on your bank.

📌 Processing times may vary slightly based on your bank or payment provider.

 

2.3 COD Refund Rules

•       Cash on Delivery orders are not eligible for direct cash refunds.

•       Refunds for COD orders will be issued as Store Credit (Ethnic Ada Wallet) valid for 12 months.

•       Alternatively, customers may request a bank transfer by providing their NEFT details (bank name, account number, IFSC). Bank transfer refunds take 7–10 business days.

 

2.4 Shipping Charges Refund

•       Original shipping charges are non-refundable unless the return is due to our error (wrong or defective item).

•       Return shipping costs are borne by the customer unless the return is due to our error.

 

2.5 How to Request a Refund

To initiate a refund, please email admin@ethnicada.com with:

•       Your Order ID.

•       Reason for refund with supporting photographs (if applicable).

•       Preferred refund method (original source / store credit / bank transfer).